Shipping policy

CosMedic Clinic
Last updated: 12 October 2026

CosMedic Clinic offers delivery of skincare products and eligible online purchases throughout New Zealand.

We aim to package and dispatch orders carefully so that products arrive safely and in good condition.

1. Shipping Locations

We ship to eligible residential and business addresses within New Zealand.

International shipping is not currently offered.

If you are unsure whether delivery is available to your address, please contact us before placing your order.

2. Shipping Providers

Orders are dispatched using NZ Couriers or NZ Post, depending on the parcel size, delivery location and service availability.

Tracking is provided for dispatched parcels where supported by the courier service.

Once your order has been dispatched, tracking information will be supplied by email or through the relevant order notification.

3. Shipping Charges

Shipping costs are calculated based on the items ordered, parcel size and delivery destination.

Standard skincare products and larger skincare packs or boxed sets may have different delivery charges due to their size and packaging requirements.

The applicable shipping charge will be displayed at checkout before payment is completed.

Rural delivery addresses may incur an additional shipping charge.

If an address requires an additional delivery charge that has not been included at checkout, we will contact you for approval before dispatch. You may choose to cancel the order for a refund if you do not wish to proceed with the additional charge.

4. Order Processing and Dispatch

Orders are processed during normal clinic business days, Monday to Friday, excluding public holidays.

As CosMedic Clinic operates by appointment, dispatch times may vary depending on clinic commitments, stock availability and courier collection schedules.

We aim to dispatch orders as promptly as reasonably possible.

If an item is unavailable or there is an unexpected delay, we will contact you to discuss the available options.

5. Delivery Timeframes

Delivery times depend on the destination, courier service, rural delivery requirements and other factors outside our control.

Any estimated delivery timeframe is a guide rather than a guaranteed delivery date, unless expressly agreed otherwise.

Delays may occur during public holidays, severe weather, periods of high courier demand or other disruptions.

If your order has not arrived within a reasonable timeframe, please contact us so we can assist with an enquiry through the relevant courier provider.

6. Rural Deliveries

Rural addresses may require additional delivery time and may incur a rural delivery surcharge.

Please ensure that your address and rural delivery details are entered accurately at checkout.

Any applicable rural delivery charges will be communicated before dispatch.

7. Larger Parcels and Skincare Packs

Some skincare kits, boxed gift sets and larger orders require additional packaging or larger courier parcels.

These orders may attract a higher shipping charge than standard skincare items.

Where an additional charge is required beyond the amount shown at checkout, we will contact you for approval before proceeding.

8. Incorrect or Incomplete Delivery Addresses

Please ensure that your delivery address, postcode and contact information are correct when placing an order.

If you notice an error, contact CosMedic Clinic as soon as possible.

We will make reasonable efforts to update the delivery details before dispatch, although changes may not be possible once the parcel has been collected by the courier.

Additional costs resulting from an incorrect address supplied by the customer may apply where reasonable and permitted by law.

9. Damaged, Missing or Incorrect Orders

If your order arrives damaged, contains an incorrect item or does not arrive, please contact us as soon as reasonably possible.

For damaged items, please retain the product and packaging and provide photographs where available.

We will investigate the issue and arrange an appropriate remedy in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand consumer law.

Your statutory rights are not affected by any courier investigation or claim process.

10. Returns and Refunds

For information about faulty products, returns, exchanges and refunds, please refer to our Refund, Returns & Cancellation Policy.

Nothing in this Shipping Policy limits your rights under applicable New Zealand consumer legislation.

11. Contact Information

For questions about shipping, delivery charges, tracking or an existing order, please contact:

CosMedic Clinic
Inside HQ Health
80 Arena Avenue
Invercargill 9810
New Zealand

Email: info@cosmedicclinic.co.nz
Phone / Text: 027 387 6393
Website: www.cosmedicclinic.co.nz